Resources for Faculty and Staff Guide to Helping Students in Distress Crisis Intervention Chain of Command Recognizing a student in distress Signs that a student may need assistance include: Uncharacteristic decline in academic work Uncharacteristic absences from class or other commitments Multiple requests for exceptions or special consideration Behavior that disrupts the overall learning environment Avoidance of faculty, staff or other students Repeatedly confiding in you with personal problems Difficulty speaking or articulating thoughts Noticeable change in personal hygiene Uncharacteristic irritability Excessive procrastination Dramatic weight changes Difficulty staying awake Intense emotional states Concerns about substance use/abuse Making a referral to GCC Wellness Services Use the contact information on this site to refer a student to the Wellness Center. If a student is reluctant, or if you are increasingly concerned: Refer him/her to this website for self-help resources Call and consult with a Learning Support Counselor Complete a Student Concern Report in MyGCC Crisis and after hours services If you are concerned about a student’s immediate safety: Call GCC Public Safety’s emergency line, 413-775-1111 or ext. 1111 Contact GCC Wellness Services (during office hours) at 413-775-1332 or ext. 1332 Call 911 Refer students to Crisis and Respite Services (24/7) at 413-774-5411 Important tips A student may tell you something in "confidence" that you may feel hesitant to report. Student safety is our primary goal. Confidentiality does not apply when personal safety issues arise. This is especially true if a student mentions or hints at harm to self or to others. Let the student know you will support him/her in getting help. Listen with empathy, validate student's feelings and refer!