Library books or equipment can be picked up at GCC on Wednesdays, Thursdays, and Fridays, between 10 am and 4 pm. By picking up any library equipment, you agree to our policies and terms of use. Do not come to campus until you receive an email telling you your library materials are ready for pickup.

Note that books can be picked up and returned to any CWMARS location – let us know if you would like us to ship your book to another location. Laptops, telescopes, and any electronic library equipment must be picked up and returned to GCC. Hotspots can be picked up/dropped off at GCC or mailed (return postage is the responsibility of the patron).

Please wait near the bus stop outside the main building and wear a mask while on campus. Upon arrival on campus, call 413-775-1837. You will be asked for your name and what you are expecting to pick up.

A librarian will come out with the item(s) on hold for you. You will be asked to show a photo ID before being given equipment.

If you do not pick up equipment within 2 weeks, it may be given to the next student in line.

If you are unable to come to campus during the curbside pickup hours, please let us know as soon as possible and we’ll try to make alternate arrangements.

Library books or equipment can be returned on Wednesdays, Thursdays, and Fridays, between 10 am and 4 pm. Books can also be returned to any CWMARS location. Laptops, telescopes, and any electronic library equipment must be returned to GCC. Hotspots can be dropped off at GCC or mailed (return postage is the responsibility of the patron).

Please wait near the bus stop outside the main building and wear a mask while on campus. Upon arrival on campus, call 413-775-1837. You will be asked what type of material you are returning.

Before arriving please check that all the accessories with equipment are included (power cords, adapters, cases, lens caps, telescopes, etc.). A librarian will come out and get the item(s). If there are any problems with your equipment, please let the librarian know.

If you are unable to come to campus during the curbside pickup hours, please let us know as soon as possible and we’ll try to make alternate arrangements.

All library materials, including laptops and hotspots, are currently checked out for the full semester to GCC students, faculty, and staff.

• All items checked out during the fall will be due following the end of the fall semester, on January 4, 2021.
• Items checked out during the January Intersession or Spring Semester will be due on May 21, 2021.

If you have library materials from the fall semester that you need to keep for the January Intersession or Spring Semester, email circulation@gcc.mass.edu. Upon confirmation of registration, you can keep the materials for the next semester.

The GCC library never charges overdue fines.

Books can also be returned to any CWMARS location. Laptops, telescopes, and any electronic library equipment must be returned to GCC. Hotspots can be dropped off at GCC or mailed (return postage is the responsibility of the patron).

The library has circulating laptops and wifi hotspots, as well as other equipment, available to help meet academic needs for registered students. Please place a hold on the equipment you require and regularly check your student email and phone for details on how and when to pickup. All equipment from the Technology Lending Library checks out for the full length of the semester.

Laptops

1. Search the catalog for the type of laptop you need: Chromebook, Windows Laptop, or MacBook Pro. If you aren’t sure what type of laptop you need, be in touch with a librarian before placing a hold. We can help assess your needs, as well as what we have immediately available.
2. Click the ‘Place Hold’ icon with the green check mark.
3. Enter your library card number. This number is 14 digits with no spaces. If you do not have a GCC library card, or have lost it, please apply online on our website. We will create a card for you ASAP during our open hours.
4. Enter your password, which will be your last name in all CAPS (unless you’ve changed your default library password).
5. Click ‘Log In’.
6. On the following screen, pickup location needs to be ‘GCC Library’.
7. Click ‘Submit’.
8. Check your student email regularly for details on when/how to pickup a laptop. Pickup is available Wednesdays, Thursdays, and Fridays, between 10 am and 4 pm. Details will be sent to your student email when your equipment is ready.

Hotspots

1. Search the catalog for Wifi Hotspot.
2. Click the ‘Place Hold’ icon with the green check mark.
3. Enter your library card number. This number is 14 digits with no spaces. If you do not have a GCC library card, or have lost it, please apply online on our website. We will create a card for you ASAP during our open hours.
4. Enter your password, which will be your last name in all CAPS (unless you’ve changed your default library password).
5. Click ‘Log In’.
6. On the following screen, pickup location needs to be ‘GCC Library’.
7. Click ‘Submit’.
8. Check your student email regularly for details on when/how to pickup a hotspot. Pickup is available Wednesdays, Thursdays, and Fridays, between 10 am and 4 pm. Details will be sent to your student email when your equipment is ready.

We recognize that a laptop or wifi hotspot alone may not solve all of the problems that closing the campus poses. If you have an unsafe home environment, have lost your job, or are concerned about putting food on the table – please, please, please focus on taking care of basic needs, first, and be in touch with your faculty member and support services on campus.

Unfortunately, due to staffing, copyright, and publisher limitations, the library is unable to offer reserve textbook access at this time. Please be in touch with your faculty member if you do not have access to the textbook.

Librarians are available to assist you virtually during library hours and can answer questions about the any of the above items or regular research and technology concerns as we are always able to do! Be in touch with us in whatever ways work best for you:

• Chat: https://www.gcc.mass.edu/library/ask/
  (Please note that our chat service has a screenshare functionality that requires no login or additional software. It can be helpful when  running a database search.)
• Text: (413) 376-7706
• Call: (413) 775-1830
• Email: reference@gcc.mass.edu

We can also schedule one-on-one meetings via Zoom, Google Meet, or Jitsi.

We are closed to in person visitors for the foreseeable future. Librarians are available for online and phone support from 10 am to 6 pm, Monday through Friday, and by appointment. Curbside pickups and returns are available on Wednesdays, Thursdays, and Fridays, from 10 am to 4 pm.

To schedule an appointment outside of regular hours, email us at reference@gcc.mass.edu or leave a voicemail at 413-775-1831. We will be in touch and can schedule to meet via phone, Zoom, Google Meet, Jitsi, or chat.

For exceptions, visit our hours page.

All of our library databases, as well as a large selection of ebooks, are available from anywhere with an internet connection with a GCC library card. If you do not have a GCC library card, you can apply for one on our website (https://www.gcc.mass.edu/library/cards/). We will be making cards daily and your library barcode will be emailed to you so that you may access these resources.