Workorder Login Instructions

Done this before?  If you’re familiar with the system and just need the password, it is workorder.

If this is the first time you access the system, you will be prompted to create a new user account before creating your first work order request.

Instructions for Account Set-up

  • If you are a new Requester (you haven’t been entered into the system before), follow these steps to set up your Requester name and enter yourself into the system:
  • Go to
  • Enter your organization account number in the space provided (148314358).
  • Click Submit Organization.
  • Next, you will be taken to the login page for GCC.
  • Enter your GCC email address in the space provided and click Submit.
  • The next page you are taken to is the point where all Requesters start once they are in the system: the Work Order Request form. Welcome aboard!
  • Across the top of the page, you’ll notice four tabs labeled “Maint Request“, “My Requests“, “Settings“, and “Help“.

The Settings Page: Your Information in a Nutshell

  • Take a moment to check out the Settings page, which contains your information as entered by the Administrator during the Account Setup process. If you set up your own account, this page will show the information you entered earlier. Use this page to edit your information.
  • Make any changes you wish to make, enter your password, and then click Submit.

OR to continue without making any changes, simply click the Tab of the page you wish to go to next.

Maintenance Request: MD in Action

Now that you’ve logged in and checked out your settings page to make sure that all of your information is correct, we’ll move on to what you’re really here for: making work order requests.

  • New Request: All work orders initially are set to new request. Generally, “new request” means they have not been assigned to someone for the work to be completed.
  • Work in Progress: Any work order assigned or scheduled to be completed would be considered as work in progress.
  • Complete: A complete status signifies that all the actual work has been done.
  • Closed Work Order: All transactions and notes have been added to the work order.
  • Declined: The declined status defines any work orders that will not be done. They may be declined by an administrator or by a person in the maintenance department.
  • Parts on Order: This defines any work order waiting for parts before continuing.
  • Duplicate Request: Any work order entered twice or previously requested.
  • Void: Voided work orders are work orders you would like to remove. You CAN’T delete a work order. Instead, you would void them out of the system.
  • On Hold: Work placed on hold for any reason besides waiting on parts would have this status.
  • Waiting for Information: If those processing the request are waiting for more information from the requester you would see this status.
  • Open Extended: Any work order kept open for an extended amount of time.
  • Pending: All Preventive Maintenance work orders will initially have a status of “pending”.

Requesting Work

The Maintenance Request page (reached by clicking the tab near the top of the page from wherever you are in displays the form you’ll fill out each time you want to request that work be done. Those fields marked with a red check-mark in a box ( ) are required and can’t be skipped. You should fill as many of the other fields as you can to make the work request as detailed and helpful to those processing it as possible (this will certainly speed the process).

  • Enter your Location, Building, Area, and Area Number.
  • Select the Problem Type that best describes your issue. For example, if a toilet is leaking, that would be a plumbing issue. Once you click on a problem type, the page will refresh and your problem type will be highlighted with a red circle.
  • Describe your problem or request.
  • Enter the Requested Completion Date only if this request must be completed on a certain day. Click the calendar icon next to the date field to choose a date from the calendar.
  • Enter your submittal password.
  • Click Submit.
  • Next you will then be taken to the My Maint Requests page.

My Requests: Keeping Track of Your Requests

The My Requests page allows you a look at all the work requests you’ve made in MaintenanceDirect. You can reach the My Requests page by clicking on the tab at the top of the Home page. Each request you make will be added to this list, where you can check its current status, who it’s been routed to, the date you submitted it, and any Action notes that have been made.

For more information, see instructions for MaintenanceDirect or FSDirect.