In Chrome

1. In the upper right corner of the Chrome window, click on the three vertical dots to access Chrome’s menu. From the Chrome menu, choose Delete Browsing Data.

2. On the Delete browsing data window, click on the Time range drop down menu and choose All time. Check the box for cached images and files and click on the blue Delete data button. It may take a minute or so to complete.

3. Close all Chrome windows that you have open. Reopen Chrome and navigate to the page that was not loading correctly.

In Firefox

1. In the upper right corner of the Firefox window, click on the three horizontal lines to access Firefox’s menu and choose Settings.

2. From the Settings menu choose Privacy & Security. Scroll down to the Cookies and Site Data section and click on the Clear Data button.

3. In the Clear browsing and data cookies box, next to When: choose Everything. Check the box for Temporary cached files and pages and click on the Clear button.

4. Close all Firefox windows that you have open. Reopen Firefox and navigate to the page that was not loading correctly.