In Chrome

1. In the upper right corner of the Chrome window, click on the three vertical dots to access Chrome’s menu.
2. From the Chrome menu, choose the More tools option.
3. From the More tools menu, choose the Clear browsing data option.
4. On the Clear browsing data window, click on the Time range drop down menu and choose All time.
5. For the three check boxes, uncheck all except for the box for cached images and files.
6. Click on the blue Clear data button. It may take a minute or so to complete.
7. Reload the GCC home page and choose the myGCC option under the blue login button. It should work now.

For Firefox

1. In the upper right corner of the Firefox window, click on the three horizontal lines to access Firefox’s menu.
2. From the Firefox menu choose Options.
3. From the Options menu choose Privacy & Security.
4. Scroll down to the Cookies and Site Data section and click on the Clear data button.
5. Uncheck the box for Cookies and Site Data, and be sure the box for Cached Web content is checked.
6. Click on the Clear button.
7. Reload the GCC home page and choose the myGCC option under the blue login button. It should work now.