The IT department at GCC is dedicated to providing reliable, secure, and user-friendly technology services that enhance the learning experience. Discover the tools and support available to help thrive in the digital age.
Connecting to the GCC Wi-FiEmployee ResourcesHow-to GuidesFAQs

We are excited to announce that we have launched a new, state-of-the-art Wi-Fi system at Greenfield Community College! Below are instructions for students, employees and the public on connecting personal devices to the GCC Personal Wi-Fi network.

Personal laptops (including loaner laptops from the GCC Library)

1. Go to internet connections, which is usually found on the bottom right-hand side of your screen.

2. Turn on Wi-Fi and select GCC Personal from the list of available connections.

3. Your browser should open to our splash page but if not, click on the link to open browser and connect.

4. On your browser, check the consent box and click on Continue to the Internet. Authentication can take a bit of time; avoid refreshing the page during this process.

Android phone or tablet

1. Go to Network & internet in your phone settings.

2.Choose Wi-Fi.

3. Turn on Wi-Fi and select GCC Personal from the list of available connections.

4. When the GCC splash page opens, check the box to consent and click on Continue to the Internet.

5. If the GCC splash page does not automatically open, click on the notification prompting you to sign in.

iPhone or iPad

1. Go to Wi-Fi in your phone settings.

2. Make sure Wi-Fi is on and select GCC Personal from the list of available networks.

3. On the page that opens, check the consent box and click on Continue to the Internet.

Important note: You will need to reconnect your personal device to the GCC Personal Wi-Fi network daily. For some devices, this requires navigating to your Wi-Fi settings, locating GCC Personal, forgetting GCC Personal and then reconnecting. Devices are required to agree to terms each time they reconnect to the GCC Personal Wi-Fi network.

Follow these links to navigate to various resources. To suggest additional internal resources to be listed here, please submit a help desk ticket.

This content is added to regularly. If you don't see something here that will help with your problem, please submit a helpdesk ticket.

Quick links

Access your accounts

  • All new employees and students are assigned a MyGCC account.
  • MyGCC is where you will set your password for all of your GCC accounts.
    • Click here if you forgot your password.
    • Click here if you have a temporary password or need to change your password.
  • Use the same username and password for MyGCC, Moodle, GCC email and on-campus computer log-in.
  • Access your accounts from the GCC homepage, by clicking on the green Login button in the top right or use the links below.
  • For instructions on how to access your email on your device, click here.
  • If you need help accessing your accounts, reach out to the GCC Help Desk.

Log in to computers on campus

There are various spaces on campus with computers that students can use during operational hours. These computers have Microsoft Office products loaded on them and most are connected to a printer.

To log in to one of these computers, use your student account credentials. Do not include the @stuemail.gcc.mass.edu part of your username.

For example, Jane Doe with student ID number 01101301 will log into the computers with:

Username: DoeJ1301

Password: (the password you use to log into MyGCC, Moodle and Student email).

Locations of computers available for student use

  • E116 The Social Science Studio has computers and a printer available for student use.
  • E121 The Nursing Studio has computers and a printer available for Health Occupation students.
  • N102 The OLP classroom has computers and a printer available for students in the Outdoor Leadership Program.
  • N250 The Humanities Studio has computers available for student use.
  • N402 The Math Studio has computers and a printer available for students seeking a place to work with others on questions and problems related to mathematics.
  • C212C The Women's Resource Center has a studio with computers available for student use.
  • C401 The balcony on the 4th floor in the Core, next to Peer Tutoring, has computers available for student use.
  • Various classrooms have computer labs on campus, which are available to use by students.

 

 

 

Below are some commonly asked and answered questions. Don't see your question here or want more information? Please submit a ticket online at the GCC Help Desk.

What is the IT Help Desk and what are the hours?

The GCC IT Help Desk is here to keep your technology running smoothly. We support college-owned equipment, help students connect personal devices to campus Wi-Fi, and provide services such as account setup, password resets, printing, and more. Our team is available weekdays 8am – 4pm on campus in room N307. We also assist via a virtual appointments, by phone at (413) 775-1350 or you can submit a ticket online at the  GCC Help Desk.

Can GCC IT work on my personal device?

Unfortunately GCC does not have the insurance coverage or staff required to work on personal devices. We may be able to point you to a resource or help you do a web search that could assist with issues you are having but we are not able to do the work ourselves. If you experience any problems with a device you checked out through the GCC Library Tech Lending Program, we can assist with those devices.

Why do I have to connect to the GCC Personal Wi-Fi network every day?

The GCC Personal Wi-Fi requires devices to reconnect every 8 hours  in order to stay current with best network security practices. This helps keep our network and your data secure.

How do I use the Moodle app on my phone?

Download the Moodle app from the App Store or Google Play. When asked to enter your site or campus, type in online.gcc.mass.edu and select the option to Connect to your site. Log in with your GCC username and password.

How long is my GCC account active after I graduate or stop attending?

Currently, accounts remain active for 3 years. After 3 years of no active enrollments, you will receive a 2-week warning that your accounts are going to be deactivated. Be sure to update any websites that may use your student email address for login or verification. You should transfer anything from your student Google Drive to a personal Google Drive before your account is deactivated.

How do I obtain a transcript if my GCC account is no longer active?

GCC uses Parchment to provide transcripts to students or a third party. An active GCC account is not required to obtain a transcript through Parchment.

Are there technology discounts for students?

Yes; there are a number of retailers that have partnered with GCC to provide discounts to students (and employees) who use their GCC email address to log in. View the current list of discounts online at Technology Discounts.

Need help? Something not working as it should? Technology support is generally available between 8am and 4pm on weekdays. During non-business hours and weekends you can submit a help ticket and we will do our best to respond to you within 24 hours on weekdays, 48 hours on weekends.