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Appeals process

Requesting an Exception to the College’s Refund Policy

Students can request an exception to the refund policy by submitting a written appeal to the Chief Financial Officer. Exceptions are made on a case-by-case basis. An appeal should contain enough information to allow an examination of all pertinent facts, and should include any documentation that will strengthen the request.

Submit appeals by postal mail to:

Chief Financial Officer, Tim Braim
ATTN: Student Appeals
Greenfield Community College
One College Drive,
Greenfield, MA 01301

Alternatively, submit e-mail appeals to: Feel free to copy your communication to Tim Braim at Send e-mail appeals using your GCC student e-mail account, or another account that you have authorized on your MyGCC web account at

If the request includes supporting documentation, you can send the materials either by postal mail or as scanned attachments to an e-mail message.

Appeals based on non-medical reasons:

An explanation of the non-medical reason(s) for requesting an exception to policy (along with supporting documentation, if pertinent) should be sent to one of the addresses above.

Appeals based on medical reasons (a two step process):

1) If a student is requesting an exception to policy based upon medical reasons, a medical withdrawal request must first be submitted, along with medical documentation, diretly to Judy Raper, Director of Student Development. Either a note (from a doctor, therapist, psychologist, e.g.) on the provider’s letterhead stationery, or a completed Provider Information Form must accompany medical withdrawal requests. Please call Judy Raper for further guidance on medical withdrawals at 413-775-1819.

If a medical withdrawal is approved, the Director of Student Development will notify the Registrar. That documentation, along with the original request, will become a part of the student’s record.

2) After a medical withdrawal has been approved, and appeal can be filed requesting and exception to GCC refund policy. A medical withdrawal does not guarantee a reduction of charges, but is one criterion considered during review of the appeal. When writing to the Chief Financial Officer, the student should indicate that a medical withdrawal has already been approved by the Director of Student Development. The student should not include medical documentation when filing an appleal to the CFO.