Requesting an Exception to the College’s Refund Policy
Students can request an exception to the refund policy by submitting a written appeal to the Bursar in the Student Billing Office. Exceptions are made on a case-by-case basis. An appeal should contain enough information to allow an examination of all pertinent facts, and should include any supporting documentation that will strengthen the request.
The preferred method for submitting an appeal is by email. This will expedite the process. Submit e-mail appeals to: firstname.lastname@example.org. Send e-mail appeals using your GCC student e-mail account, or another account that you have authorized on your MyGCC web account at https://my.gcc.mass.edu.
Alternatively, submit your appeal by postal mail to:
Greenfield Community College Bursar’s Office
ATTN: Student Appeals
One College Drive,
Greenfield, MA 01301
If your appeal request includes supporting documentation, you can send the materials either by postal mail or as scanned attachments to an e-mail message.
Appeals based on non-medical reasons:
An explanation of the non-medical reason(s) for requesting an exception to policy (along with supporting documentation, if pertinent) should be sent by email or by regular mail to the addresses above.
Appeals based on medical reasons (a two step process):
1) If a student is requesting an exception to policy based upon medical reasons, a medical withdrawal request must first be submitted, along with medical documentation, directly to Judy Raper, Director of Student Development. Either a note (from a doctor, therapist, psychologist, e.g.) on the provider’s letterhead stationery, or a completed Provider Information Form must accompany medical withdrawal requests. Please call Judy Raper for further guidance on medical withdrawals at 413-775-1819.
If a medical withdrawal is approved, the Director of Student Development will notify the Registrar. That documentation, along with the original request, will become a part of the student’s record.
2) After a medical withdrawal has been approved, and appeal can be filed requesting and exception to GCC refund policy. A medical withdrawal does not guarantee a reduction of charges, but is one criterion considered during review of the appeal. When writing to the Chief Financial Officer, the student should indicate that a medical withdrawal has already been approved by the Director of Student Development. The student should not include medical documentation when filing an appeal to the CFO.