If you are considering dropping classes, exchanging classes (drop a class and add another class of equal credit), officially withdrawing from all of your classes, or simply not showing up for classes after the semester begins, it is very important that you read our refund policy to learn when you will be entitled to a reduction in charges or refund of payments.
Tuition and fee refund policy for credit courses
The College has different refund policies for day, evening, summer and intersession courses, as well as for credit-free workshops (see below for refund policy on credit-free workshops). In all cases, the date of your formal withdrawal will determine your eligibility for a reduction in charges. A full reduction in charges will be granted if a course or workshop is cancelled by the college.
If you decide to withdraw from some of your credit classes, you must complete an official Drop/Add form with your advisor and the form must be signed and dated by him/her. The completed form must be delivered to the Enrollment Services Office in C103. Contact the Advising Center at (413) 775-1339 or Enrollment Services at (413) 775-1801 for additional guidance on how to drop a class.
If you are withdrawing from all of your credit classes, you must submit a Request for Withdrawal from All Classes form. The form needs to be signed by your advisor and delivered to the Enrollment Services Office in C103. Contact the Advising Center at (413)-775-1339 or Enrollment Services at (413) 775-1801 for additional guidance on how to withdraw completely. In order to receive a reduction in charges and/or a refund of payments, you must complete the official withdrawal process within the specified dates below.
If you withdraw from some or all of your credit classes prior to the start of the semester (not before the specific class begins), a full reduction in charges for both tuition and fees, less the $20 registration fee, will be granted. The registration fee is an administrative fee and is non-refundable. Therefore, this fee will remain on your account until it is paid.
Refund deadlines vary for classes that do not meet for the entire term and for intersession and weekend class schedules. Please check with the Enrollment Services office at (413) 775-1801 or (413) 775-1807 to inquire about refund periods for those sessions.
Generally, for the purposes of obtaining a reduction in charges, if you withdraw from regularly scheduled credit class(es) during the refund period dates, you will receive a reduction in charges of both tuition and fees as follows:
Semester Refund period Percent Effective dates Fall 2019 First week of semester 100% Sep. 4, 2019 to Sep. 9, 2019 Fall 2019 Second week of semester 75% Sep. 10, 2019 to Sep 16, 2019 Summer II 2019 100% Apr. 5, 2019 to Jul. 18, 2019 Summer II 2019 75% Jul. 19, 2019 to Jul. 22, 2019 Summer I 2019 100% Apr. 5, 2019 to May 28, 2019 Summer I 2019 75% May 29, 2019 to May 30, 2019 Spring 2019 First week of semester 100% Jan. 24, 2019 to Jan. 30, 2019 Spring 2019 Second week of semester 75% Jan. 31, 2019 to Feb. 6, 2019
The $20 registration fee and $35 payment plan fee is non-refundable and will remain on your account until paid. The specific refund period dates for regularly scheduled credit classes are published on the academic calendar. We will also publish them on the reverse of all billing statements.
Even exchange of classes during refund periods
An even exchange of classes is only permitted through the last day of the 100% refund period. After that date, if you drop a class and add another class during the 75% refund period, you will pay full cost for the added class and receive only 75 percent refund for the dropped class. After the 75% percent refund period, you will be charged at full cost for any added or dropped classes.If you are entitled to a refund of any payments after a reduction in charges, please allow 4 to 6 weeks for refund processing.
If you withdraw from all or some of your classes after the refund periods expire, you will not receive any reduction in charges and you will be responsible for paying all charges remaining on your account.
If you withdraw due to health issues during the refund period, our regular refund policy will apply. There is no refund for medical withdrawal after the refund period has expired. Contact the Dean of Enrollment Services at 413-775-1804 for additional information about medical withdrawals.
Non-Credit Workshop Refund Policy
A full refund is made if a workshop is cancelled. Official withdrawal by seven (7) calendar days prior to the first meeting of workshop results in a refund minus a $10 non-refundable registration fee. Withdrawal beyond that point in time allows for no refund. Please allow 3-4 weeks for processing your refund. Click here for additional information about Workforce Development and Community Education (Non-credit Department).
Requesting an exception to our refund policy
To learn about requesting an exception to the refund policy visit our Appeals Process section.
Financial aid and student loans are tentative and based on your continued enrollment, the number of credits you are taking, and regular class attendance. Therefore, if you stop attending classes, never attended classes, or decrease the number of credits you are taking, your financial aid/student loans may be adjusted and you may end up owing the college money.Federal Financial Aid Refund Policy
When students stop attending classes, officially drop classes, or withdraw from the College, they may have their financial aid payments adjusted to reflect the actual percentage of time that they have attended class(es) and/or other educational activity. This percentage will be calculated by the number of days the student has attended divided by the number of days in the semester. The College and student must return any unearned aid to the appropriate funding sources (i.e. Pell grant, SEOG grant, Stafford Loan). The College will have only thirty (30) days to determine the correct amount of funds the student has earned and notify the student if a refund must be collected for any aid previously disbursed or if there is a balance owed to the College. Students must respond by contacting the Student Billing Office within 45 days from the date of the financial aid notification to arrange an acceptable repayment agreement. Therefore, students will need to work very closely with the Financial Aid office as they stop attending classes, officially drop classes, or withdraw from the College. For questions on how those actions will affect your Financial Aid package, contact the Financial Aid office at (413) 775-1109.
Important reminders about your excess financial aid/student loan refund obligations
Your financial aid/student loans may be adjusted and you may be responsible for repaying your refund and any tuition and fee balance.
Financial aid and student loans are tentative and based on your continued enrollment and attendance of your classes. Therefore, if you have a financial aid/student loan excess refund check because your financial aid and/or student loans exceeds your total charges, please be aware that if you officially withdrew, never attended, stopped attending, or reduced the amount of credits you are taking, you may not be entitled to all or some of your financial aid and/or student loans. Remember, you must be attending all of your classes regularly in order to remain eligible for your grants/loans.
If you receive an excess refund check and subsequently one or more of your instructors reports to the Registrar that you have not been attending classes, you may end up owing the college for any excess funds you received that you weren’t entitled to. If the Financial Aid Office reduces your aid/loans, you will be responsible for repaying any excess financial aid refund and/or any tuition and fee balance that may result from the adjustment. You are strongly urged to check with the Financial Aid Office to learn how your aid will be affected.
You may still owe a balance on your account for health insurance, parking tickets, exam fees, or other charges. Even though you may have a financial aid excess refund, it is still possible for you to have an existing balance on your account for the semester. If that is the case, you will receive a bill with your excess financial aid/student loan check which you are obligated to pay. An obligation hold will also be placed on your account that will prevent you from obtaining additional services from the College such as future registration, grades for the current semester, or academic transcripts until you resolve the balance issue.
Federal regulations prohibit financial aid funds to be used to pay certain charges such as parking fines or world language exam fees. Therefore, you must pay these types of charges out of pocket.
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