Appeals process

Requesting a Financial Appeal

When submitting your appeal, you must demonstrate extenuating circumstances. Exceptions to our refund policy are considered on a case-by-case basis depending on your particular extenuating circumstance. Therefore, when submitting your appeal, you should include enough information to allow us to conduct a careful examination of all pertinent facts. Additionally, you must submit supporting documentation that will strengthen your request.

Submit your detailed request to the Student Financial Services Office within two months (60 calendar days) from the date of the event that caused you to withdraw or stop attending your classes.  Appeals received more than 60 days after the effective date of your withdrawal will not be considered. You must have completed an online ‘Request for Withdrawal from All Classes’ form” and submitted it to the Registrar’s Office.  If you simply stopped attending without completing the official withdrawal process, you must do so before filing an appeal. As long as you remain officially enrolled in classes, your appeal will not be considered. If supporting documentation is requested of you, your appeal will not be processed until you provide it. All documentation must be received by the date requested. Appeals will be reviewed in the order they are received. You should receive a reply within 30 days from the date you submitted your appeal.

The preferred method for submitting an appeal is by email. This will expedite the process. Submit your appeal via your GCC email account to:  appeals@gcc.mass.edu. In the subject line enter “Appeal” along with the semester for which you are requesting an exception to our refund policy. Include your full name and your student ID number. If your appeal request includes supporting documentation, you can send the materials either by mail, fax, or scanned attachment. Do not send any personally identifiable information by email.

Alternatively, submit your appeal by mail to:

Greenfield Community College Student Financial Services Office
ATTN: Student Appeals
One College Drive
Greenfield, MA 01301

Appeals based on medical reasons (a two-step process):

Step 1: If you are requesting an exception to our refund policy based upon medical reasons, a medical withdrawal request must first be submitted and approved. Medical documentation should be sent directly to the Dean of Students. Do not send any medical documentation with your Financial Appeal Request. All required forms are available from the Registrar’s Office or online at www.gcc.mass.edu/registrar/forms. Please call the Enrollment Services for further guidance on medical withdrawals at 413-775-1801.

Step 2: After a medical withdrawal has been approved, a separate appeal must then be submitted if you wish to request a reduction in charges based on a Medical Withdrawal approval. Do not include any medical records/documentation. However, you must provide a copy of your Medical Withdrawal approval notice. A medical withdrawal does not guarantee a reduction of charges but may be considered as a basis for an exception to the refund policy.