Appeals process

Requesting an exception to the College’s refund policy

Financial appeal based on non-medical reasons:

Exceptions to our refund policy are considered on a case-by-case basis depending on your particular circumstance.
Your appeal must be submitted within 60 days from the date of the incident that caused you to withdraw or stop attending classes. If you simply stopped attending without completing the official withdrawal process, you must do so before filing an appeal. As long as you remain officially enrolled in classes, your appeal will not be considered. When submitting your appeal, you must demonstrate extenuating circumstances and you should include enough information to allow us to conduct a careful examination of all pertinent facts. Additionally, supporting documentation that will strengthen your request will be required. Your appeal request will not be considered if you do not submit supporting documentation.

Appeals will be reviewed in the order they are received. You should receive a reply within 30 days from the date you submitted your appeal.

The preferred method for submitting an appeal is by email. This will expedite the process. Submit your appeal via your GCC email account to:  appeals@gcc.mass.edu. In the subject line enter “Appeal”. Be sure to include your name, student ID number, and the semester for which you are requesting an exception to our refund policy. If your appeal request includes supporting documentation, you can send the materials either by mail, fax, or scanned attachment. Do not send any personally identifiable information by email.

Alternatively, submit your appeal by mail to:

Greenfield Community College Bursar’s Office
ATTN: Student Appeals
One College Drive
Greenfield, MA 01301

Financial appeal based on medical reasons (a two-step process):

Step 1: If you are requesting an exception to our refund policy based upon medical reasons, within 60 days from the date of the incident or start of the medical condition, a medical withdrawal request must first be submitted and approved. Medical documentation should be sent directly to the Chief Student Affairs Officer. Do not send any medical documentation with your Financial Appeal Request. All required forms are available from the Registrar’s Office or online. If a medical withdrawal is approved, the Registrar will be notified. That documentation, along with the original request, will become a part of the student’s record. Please call Enrollment Services for further guidance on medical withdrawals at 413-775-1801. Call the Chief Student Affairs Officer for further guidance on medical withdrawals at 413-775-1868.

Step 2: After a medical withdrawal has been approved, a separate appeal must then be submitted if you wish to request a reduction in charges based on a Medical Withdrawal approval. Do not include any medical records/documentation. However, you must provide a copy of your Medical Withdrawal approval notice. A medical withdrawal does not guarantee a reduction of charges but may be considered as a basis for an exception to the refund policy depending on your particular circumstances and a recommendation from the Chief Student Affairs Officer. Remember, do not include any medical documentation when submitting your Financial Appeal request. See preferred method for submitting an appeal above.