Frequently asked questions
When will I have access to my course?
Students will have access to their online course(s) the first day of classes in a given semester. See our academic calendar to find out which day this is for any given term.
How do I access my online course?
Online courses are delivered through the Moodle learning management system. Moodle is accessible from most pages on the GCC website, including the homepage. At the top right of the page, click “Login” button and select “Moodle.” Follow the instructions for logging into Moodle.
Why can’t I see my course?
If you have logged into Moodle before the first day of classes, you may not see your course. Courses are open to students the first day of classes. See the GCC academic calendar for details. If you don’t see your class in Moodle, contact your instructor first to make sure they’ve made the course visible.
What is my user name and password for Moodle?
Visit http://www.gcc.mass.edu/helpdesk/knb-category/moodle/ for details.
What is my user name and password for my GCC email account?
Visit http://www.gcc.mass.edu/helpdesk/knb-category/email/ for details.
How can I get my books?
Books can be purchased online from the GCC Bookstore.
How do I find my grades?
Grades are available at MyGCC, our student information system. Visit http://www.gcc.mass.edu/helpdesk/knb-category/mygcc/ for details on logging into your account.
How do I pay my bill?
You can pay your bill online at MyGCC. Visit http://www.gcc.mass.edu/helpdesk/knb-category/mygcc/ for details on logging into your account, or find out more about student billing from the Bursar’s Office.
Is technical support available?
Yes. You can get general information about using any of our web applications, like Moodle and email, from our Student HelpDesk. If you are unable to log into Moodle, your GCC email account, or MyGCC or experience a problem with Moodle, send an email to firstname.lastname@example.org with
- your full name
- your student identification number
- the course name and number
- name of your instructor
- a clear description of the problem you’re having