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Refund Policy

Tuition and fee refund policy for credit courses

The College has different refund policies for day, evening, summer and intersession courses, as well as for credit-free workshops. In all cases, the date of your formal withdrawal will determine your eligibility for a reduction in charges. A full reduction in charges will be granted if a course or workshop is cancelled by the college.

Process for Withdrawal:

If you decide to withdraw from some of your credit classes, you must complete an official Drop/Add form with your advisor and the form must be signed and dated by him/her. The completed form must be delivered to the Enrollment Services Office in C103. Contact the Advising Center at (413) 775-1339 or Enrollment Services at (413) 775-1801 for additional guidance on how to drop a class.

If you are withdrawing from all of your credit classes, you must submit a Request for Withdrawal from All Classes form. The form needs to be signed by your advisor and delivered to the Enrollment Services Office in C103. Contact the Advising Center at (413)-775-1339 or Enrollment Services at (413) 775-1801 for additional guidance on how to withdraw completely. In order to receive a reduction in charges and/or a refund of payments, you must complete the official withdrawal process within the specified dates below.

Withdrawal Prior to Semester Start:

If you withdraw from some or all of your credit classes prior to the start of the semester (not before the specific class begins), a full reduction in charges for both tuition and fees, less the $20 registration fee, will be granted. The registration fee is an administrative fee and is non-refundable.  Therefore, this fee will remain on your account until it is paid.

Withdrawal after Semester Starts:

Refund deadlines vary for classes that do not meet for the entire term and for intersession and weekend class schedules. Please check with the Enrollment Services office at (413) 775-1801 or (413) 775-1807 to inquire about refund periods for those sessions.

Generally, for the purposes of obtaining a reduction in charges, if you withdraw from regularly scheduled credit class(es) during the refund period dates, you will receive a reduction in charges of both tuition and fees as follows:

SemesterRefund PeriodPercentEffective Dates

Fall 2014  First week of semester 100% September 02, 2014 to September 08, 2014
Fall 2014  Second week of semester 75% September 09, 2014 to September 15, 2014
Summer II 2014 100% July 10, 2014 to July 15, 2014
Summer II 2014 75% July 16, 2014 to July 17, 2014
Summer I 2014 100% May 21, 2014 to May 27, 2014
Summer I 2014 75% May 28, 2014 to May 29, 2014
Spring 2014 First week of semester 100% January 27, 2014 to January 31, 2014
Spring 2014 Second week of semester 75% February 01, 2014 to February 07, 2014
Fall 2013 First week of semester 100% September 02, 2013 to September 09, 2013
Fall 2013 Second week of semester 75% September 10, 2013 to September 16, 2013

The specific refund period dates for regularly scheduled credit classes are published on the academic calendar. We will also publish them on the reverse of all billing statements.

The $20 registration fee and $35 payment plan fee is non-refundable and will remain on your account until paid.

Even Exchange of Classes during Refund Periods:

An even exchange of classes is only permitted through the last day of the 100 percent refund period. After that date, if you drop a class and add another class during the 75% refund period, you will pay full cost for the added class and receive only 75 percent refund for the dropped class. After the 75% percent refund period, you will be charged at full cost for any added or dropped classes.

If you are entitled to a refund of any payments after a reduction in charges, please allow 4 to 6 weeks for refund processing.

IF YOU WITHDRAW FROM ALL OR SOME OF YOUR CLASSES AFTER THE REFUND PERIODS EXPIRE, YOU WILL NOT RECEIVE ANY REDUCTION IN CHARGES AND YOU WILL BE RESPONSIBLE FOR PAYING ALL CHARGES REMAINING ON YOUR ACCOUNT.

Withdrawal Due to Medical Issues:

If you withdraw due to health issues during the refund period, our regular refund policy will apply. There is no refund for medical withdrawal after the refund period has expired. Contact the Director of Student Development at 413-775-1819 for additional information about medical withdrawals.

Refund policy for credit-free workshops

Credit-free workshops require official withdrawal prior to the end of the published period or one (1) week prior to the first workshop session. A full reduction in charges, less a $10 administrative charge, will be given for official withdrawals. Official withdrawal is made by completing a “Drop/Add” form and submitting it to the Registrar’s Office within the time frame required. Reduction in charges for credit-free workshops will not be issued under any other circumstances.

Federal financial aid refund policy

When students stop attending classes, officially drop classes, or withdraw from the College, they may have their financial aid payments adjusted to reflect the actual percentage of time that they have attended class(es) and/or other educational activity. This percentage will be calculated by the number of days the student has attended divided by the number of days in the semester. The College and student must return any unearned aid to the appropriate funding sources (i.e. Pell grant, SEOG grant, Stafford Loan). The College will have only thirty (30) days to determine the correct amount of funds the student has earned and notify the student if a refund must be collected for any aid previously disbursed or if there is a balance owed to the College. Students must respond by contacting the Student Billing Office within 45 days from the date of the financial aid notification to arrange an acceptable repayment agreement. Therefore, students will need to work very closely with the Financial Aid office as they stop attending classes, officially drop classes, or withdraw from the College.  For questions on how those actions will affect your Financial Aid package, contact the Financial Aid office at (413) 775-1109.

Requesting Exception to Refund Policy

To learn about requesting an exception to the refund policy visit our Appeals Process section.