What do I do if I know my health insurance charge has been paid and I need to seek healthcare treatment but the insurance company has no record of me? A What do I do if I know my health insurance charge has been paid and I need to seek healthcare treatment but the insurance company has no record of me? Category: Student Health Insurance Contact our office at (413) 775-1301 or *protected email* to verify that your insurance charge has been paid in full. On a case-by-case basis, we will consider your emergency for expedited insurance reporting.